Terms and Conditions
These Terms and Conditions govern your use of www.apollo-optimised.com and any services, digital materials, consultations, recommendations, guidance, or paid offers provided under the Apollo Optimised brand.
By accessing our website, purchasing a service, booking a consultation, or engaging with Apollo Optimised, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.
Business information
Apollo Optimised is operated by:
Business name: Neria, Alenka Pirih s.p.
Address: Podlanišče 15, 5282 Cerkno, Slovenia
Email: uros@apollo-optimised.com
Website: www.apollo-optimised.com
In these Terms, “Apollo Optimised”, “we”, “us”, and “our” refer to the business and brand providing the services. “You” and “client” refer to the person purchasing, booking, or using our services.
Eligibility
You must be at least 18 years old and have the legal capacity to enter into this agreement.
By purchasing or using our services, you confirm that you are legally able to do so and that all information you provide to us is accurate, complete, and up to date.
Scope of services
Apollo Optimised provides wellness, lifestyle, and biohacking guidance. Our services are educational, strategic, and supportive in nature.
Our services may include, but are not limited to:
Apollo Home Optimisation Blueprint
Apollo Personalised Biohacking Consulting
Apollo Supplement Review
Apollo Complete Premium Package
Discovery consultations
Lifestyle and wellness strategy
Biohacking device guidance
Home wellness technology recommendations
Supplement routine review
Usage protocols for selected wellness technologies
Wearable and biometric data review, where relevant
Educational PDFs, summaries, templates, and implementation materials
Email support where included in the purchased service
The exact scope of your service will depend on the offer you purchase and any written confirmation provided at the time of booking or purchase.
Apollo Home Optimisation Blueprint
The Apollo Home Optimisation Blueprint is a tailored consulting process designed to help clients understand which wellness technologies and biohacking devices may provide the greatest value for their goals, lifestyle, home environment, and investment level.
This service may include:
Initial discovery consultation
Device and technology strategy
Curated recommendations
Investment priorities
Guidance on what to acquire first, what to consider later, and what to avoid
Personalised usage guidance for selected technologies
Blueprint presentation consultation
Follow-up call with next steps
A practical implementation plan
The Blueprint is not a medical prescription, treatment plan, or diagnostic assessment.
Apollo Personalised Biohacking Consulting
Apollo Personalised Biohacking Consulting is a private consulting experience designed to help clients improve lifestyle foundations such as sleep, nutrition, movement, recovery, environment, stress regulation, mitochondrial health, longevity practices, and daily routines.
This service may include:
Weekly consulting calls
Lifestyle review
Sleep and circadian rhythm guidance
Nutrition and supplement guidance
Movement and recovery structure
Environment optimisation
Stress regulation support
Wearable data review, where relevant
Device usage guidance, where relevant
Email support between sessions, where included
Practical weekly action steps
Email support is limited to implementation questions related to the agreed service. It does not include urgent support, emergency support, unlimited coaching, medical advice, crisis support, or continuous chat access unless explicitly agreed in writing.
Apollo Supplement Review
The Apollo Supplement Review is a structured review of your current or planned supplement routine.
This service provides educational guidance only. It does not provide medical, pharmaceutical, nutritional, or therapeutic recommendations.
This service may include:
Review of current supplements
Identification of potentially unnecessary, redundant, or low-quality additions
Guidance on supplement quality and product selection criteria
Educational discussion of timing, dosage ranges, combinations, and priorities
Suggestions for creating a cleaner and more structured routine
Identification of areas that may require review by a doctor, pharmacist, registered dietitian, or qualified healthcare professional
We do not prescribe supplements, diagnose deficiencies, treat medical conditions, or advise you to start, stop, or change supplements as a substitute for professional care.
You are responsible for checking with your doctor, pharmacist, registered dietitian, or qualified healthcare provider before starting, stopping, or changing any supplement, especially if you have a medical condition, take medication, are pregnant, are breastfeeding, or have any health concerns.
Apollo Complete Premium Package
The Apollo Complete Premium Package combines selected Apollo Optimised services into one integrated process.
This may include:
Apollo Home Optimisation Blueprint
Apollo Personalised Biohacking Consulting
Apollo Supplement Review
Integrated prioritisation across devices, lifestyle foundations, and supplements
A complete implementation roadmap
The exact contents, duration, number of calls, deliverables, and support level will be confirmed at the time of purchase or booking.
Educational and wellness guidance only
Apollo Optimised provides wellness, lifestyle, and biohacking guidance. We do not provide medical advice, diagnosis, treatment, cure, or prevention of disease.
Our educational guidance, strategy, and non-medical recommendations are not a substitute for advice from a doctor, pharmacist, registered dietitian, psychologist, physiotherapist, or other qualified healthcare professional.
You must consult a qualified healthcare provider before introducing any new device, supplement, protocol, training method, sauna routine, cold exposure routine, breathwork practice, light therapy, PEMF device, wearable interpretation, or other wellness intervention if you:
Have a medical condition
Take medication
Use an implanted medical device
Are pregnant or breastfeeding
Have cardiovascular, neurological, endocrine, respiratory, psychiatric, or metabolic concerns
Have a history of fainting, seizures, arrhythmia, blood pressure issues, panic attacks, or heat/cold intolerance
Have any other health concern
You are solely responsible for your own health decisions and outcomes.
Devices, technologies, supplements, and third-party products
Apollo Optimised may recommend, discuss, compare, or provide non-medical guidance on third-party products, including but not limited to:
Infrared saunas
Red light therapy devices
PEMF devices
Cold plunges
Float tanks
Sleep technologies
Wearables
Air and water filtration systems
Recovery tools
Supplements
Other home wellness technologies
We do not manufacture, sell, install, service, guarantee, or medically supervise third-party products unless explicitly stated in writing.
You are responsible for:
Reviewing manufacturer instructions
Checking safety warnings and contraindications
Ensuring proper installation and maintenance
Confirming suitability with a qualified professional where needed
Using all devices, supplements, and products responsibly
Complying with local laws and regulations
Apollo Optimised is not liable for defects, malfunctions, injuries, losses, installation issues, shipping issues, warranty disputes, or claims relating to third-party products or services.
Referral links, partnerships, and affiliate transparency
Some recommendations may include referral links, affiliate links, partner arrangements, discounts, or commission-based relationships.
Where such relationships exist and are relevant, Apollo Optimised aims to communicate them transparently.
Our recommendations are guided by client fit, quality, relevance, and value. Referral or partner relationships do not guarantee that a product is suitable for every client.
You are free to purchase recommended products through any supplier you choose.
No guaranteed results
We aim to provide thoughtful, high-quality, and personalised guidance. However, results vary from person to person.
We do not guarantee:
Specific health outcomes
Improved sleep scores
Improved HRV
Improved biomarkers
Fat loss
Performance improvements
Symptom improvements
Medical results
Financial savings
Suitability of every recommended product
Any specific outcome from a device, supplement, or protocol
Your results depend on many factors outside our control, including your health status, consistency, environment, genetics, lifestyle, medical history, stress levels, sleep, nutrition, and the quality or suitability of third-party products.
Client responsibilities
You agree to:
Provide accurate and complete information
Disclose relevant health conditions, medications, supplements, implanted devices, pregnancy, injuries, and concerns
Attend scheduled sessions on time and prepared
Participate respectfully and actively
Use devices, supplements, and protocols responsibly
Consult qualified healthcare professionals where appropriate
Follow manufacturer instructions for all third-party products
Take responsibility for your decisions and implementation
Inform us promptly if your circumstances change
Failure to provide accurate information or follow safety guidance may affect the quality and suitability of our guidance.
Communication policy
Communication is primarily via email and scheduled video calls.
We aim to respond to emails within 48 to 72 hours during business days, Monday to Friday, excluding Slovenian public holidays.
Email support, where included, is intended for implementation questions related to your purchased service. It does not include urgent medical support, crisis intervention, emergency advice, unlimited coaching, or continuous messaging.
If you have an emergency or urgent medical concern, contact emergency services or a qualified healthcare professional immediately.
Scheduling, rescheduling, and missed sessions
Sessions are scheduled by mutual agreement or through our booking system.
You must provide at least 24 hours’ notice if you need to reschedule a session.
If you miss a session without providing at least 24 hours’ notice, the session may be considered forfeited and may not be refunded or rescheduled.
We may reschedule a session if necessary due to illness, technical issues, emergencies, or other reasonable circumstances.
Session recordings
Sessions are not recorded automatically.
A session may only be recorded with prior consent from the client and Apollo Optimised.
If a recording is agreed, it may be used for internal review, note-taking, service quality, or client reference, depending on what is agreed. Recordings will be stored securely and deleted when no longer needed for the agreed purpose.
Payments
Payments are made through the payment methods specified at the time of purchase, such as bank transfer, online checkout, payment provider, or another agreed method.
All prices will be communicated before purchase.
Unless otherwise stated, prices include applicable Slovenian VAT or taxes where required. You are responsible for any bank fees, currency conversion fees, or payment provider charges.
We reserve the right to change prices for future services at any time. Price changes do not affect services already purchased unless otherwise agreed.
Refunds and cancellations
Because our services involve personalised time, preparation, consulting, digital materials, and customised guidance, all fees are generally non-refundable once the service has begun, except where required by applicable law.
If you wish to cancel before the service begins, please contact us as soon as possible.
Refunds, if applicable, will depend on:
The service purchased
Whether work has already started
Whether consultations have already taken place
Whether personalised materials have already been prepared or delivered
Any applicable consumer protection rights
We reserve the right to terminate a service without refund if a client behaves abusively, provides false information, repeatedly misses sessions, breaches these Terms, or uses our services in an unsafe or inappropriate way.
EU right of withdrawal
If you are an EU consumer purchasing online or at a distance, you may have a 14-day right to withdraw from the contract without giving a reason, starting from the date the contract is concluded.
To exercise your right of withdrawal, you must inform us by a clear written statement sent to:
uros@apollo-optimised.com
You may use the following wording:
“I hereby withdraw from my purchase of [service name], ordered on [date]. Name: [your name]. Email: [your email].”
If you request that we begin providing services during the 14-day withdrawal period, you acknowledge that you may be required to pay for the portion of the service already delivered before withdrawal.
If the service has been fully performed with your prior express request and acknowledgement, your right of withdrawal may no longer apply, where permitted by law.
If personalised digital materials, custom reports, or downloadable content are provided before the end of the withdrawal period with your express consent and acknowledgement, your right of withdrawal may be limited, where permitted by law.
Nothing in these Terms limits your mandatory consumer rights under applicable law.
Intellectual property
All materials provided by Apollo Optimised are protected by intellectual property rights.
This includes, but is not limited to:
PDFs
Blueprints
Protocols
Templates
Guides
Written guidance
Supplement reviews
Device strategies
Tracking systems
Educational materials
Website content
Brand materials
Unless otherwise agreed in writing, all materials are provided for your personal, non-commercial use only.
You may not copy, reproduce, sell, distribute, publish, modify, share publicly, or use our materials commercially without prior written permission.
Confidentiality
We treat client information with care and discretion.
We will not intentionally disclose your personal information, intake responses, supplement routine, wearable data, health-related information, or private consultation details except where:
You give permission
It is necessary to provide the service
It is required by law
It is necessary to protect safety, legal rights, or prevent harm
It is shared with trusted service providers under appropriate confidentiality and data protection obligations
You also agree not to share private business materials, paid resources, or confidential information from Apollo Optimised without permission.
GDPR and data protection
Apollo Optimised processes personal data in accordance with the EU General Data Protection Regulation and applicable Slovenian data protection laws.
We may collect and process data such as:
Name
Email address
Billing information
Intake form responses
Lifestyle information
Supplement lists
Wellness goals
Wearable data, where provided
Sleep, HRV, recovery, or biometric information, where provided
Health-related information that you choose to share
Communication history
Some information you provide may be health-related and may therefore require additional protection.
We process personal data only where we have a lawful basis to do so, such as:
Performance of a contract
Your consent
Compliance with legal obligations
Legitimate business interests
Explicit consent for health-related or special category data, where required
We use your data to provide services, communicate with you, prepare guidance, manage payments, comply with legal obligations, and improve our internal processes.
We retain personal data only as long as necessary for the purposes for which it was collected, unless longer retention is required by law.
You may have the right to request access, correction, deletion, restriction, portability, or objection to processing of your personal data.
To exercise your rights, contact us at:
uros@apollo-optimised.com
For more information, please refer to our Privacy Policy at:
www.apollo-optimised.com/privacy
Third-party tools and platforms
We may use third-party tools to provide our services, such as:
Website hosting providers
Email providers
Payment processors
Booking tools
Video call platforms
Form tools
Document storage tools
Analytics tools
Wearable platforms, where relevant
Examples may include tools such as Calendly, Zoom, Google Workspace, Stripe, Mailchimp, Oura, or similar services.
Each third-party tool operates under its own terms and privacy policy. We are not responsible for the practices, security, availability, or errors of third-party platforms.
Testimonials and social proof
We will only use testimonials, case studies, comments, screenshots, or client feedback for promotional purposes with your consent.
Where possible, testimonials may be anonymised or edited for privacy and clarity.
You may withdraw your consent for future use by contacting us at:
uros@apollo-optimised.com
Fair use and respectful conduct
You agree to communicate respectfully and use our services lawfully and appropriately.
We may refuse, suspend, or terminate services if a client:
Acts abusively or disrespectfully
Harasses or threatens Apollo Optimised or its representatives
Misuses materials
Provides false or misleading information
Ignores safety guidance
Breaches these Terms
Attempts to use the service for medical diagnosis, treatment, or emergency support
Non-disparagement and honest feedback
Honest feedback is welcome and may be shared privately.
You agree not to knowingly make false, misleading, defamatory, or malicious public statements about Apollo Optimised, its representatives, or its services.
Nothing in this section prevents you from sharing truthful opinions or exercising legal consumer rights.
Limitation of liability
To the fullest extent permitted by law, Apollo Optimised and its representatives are not liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:
Use of our website
Use of our services
Implementation of guidance
Use of supplements
Use of wellness devices
Use of third-party products
Interpretation of wearable data
Delays, technical issues, or unavailable platforms
Client decisions or outcomes
Health, financial, or lifestyle results
Nothing in these Terms excludes liability where it cannot legally be excluded under applicable law.
Indemnification
You agree to indemnify and hold harmless Apollo Optimised, Neria, Alenka Pirih s.p., its representatives, collaborators, contractors, and licensors from any claims, losses, damages, liabilities, costs, or expenses arising from:
Your use of our services
Your breach of these Terms
Your misuse of materials
Your use of third-party products
Your failure to disclose relevant health information
Your decisions, actions, or implementation of guidance
Changes to services and terms
We may update our services, pricing, website, materials, and these Terms from time to time.
Updated Terms will be posted on our website with a new “Last updated” date.
Continued use of our website or services after updates means you accept the revised Terms.
Governing law and dispute resolution
These Terms are governed by the laws of the Republic of Slovenia, unless mandatory consumer protection laws provide otherwise.
If a dispute arises, both parties agree to first attempt to resolve the matter informally and in good faith by written communication.
If the dispute cannot be resolved informally, the parties may consider mediation or other appropriate dispute resolution methods before pursuing legal action.
Entire agreement
These Terms, together with any written service description, purchase confirmation, invoice, signed agreement, privacy policy, or written communication, form the entire agreement between you and Apollo Optimised.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.
No waiver of any right or provision is valid unless made in writing.
Contact
For questions about these Terms, please contact:
Apollo OptimisedNeria, Alenka Pirih s.p.Podlanišče 15, 5282 Cerkno, Sloveniauros@apollo-optimised.comwww.apollo-optimised.com